Accessibility

Updated on October 21, 2026

1. Commitment to Accessibility

Viuzi operates exclusively in B2B mode for legal entities. The European Accessibility Act (EAA) is primarily oriented towards consumer services. Viuzi voluntarily applies these standards as a best practice for inclusive design and universal accessibility.

VIUZI ESP, SL, as the operator of the Viuzi platform, is committed to ensuring that its services marketplace is accessible to all persons, including those with physical, sensory, cognitive or any other type of disabilities.

We believe that digital accessibility is not only a legal obligation, but a fundamental principle of inclusive design. Our goal is for all users, regardless of their abilities, to be able to access and use the Viuzi platform effectively to search, contract and provide professional and maintenance services.

This commitment extends to all platform interfaces, including the mobile application (iOS and Android), the web platform and all associated digital communications.

2. Applicable Standards

Viuzi adheres to the following standards and regulations on digital accessibility:

2.1 Web Content Accessibility Guidelines (WCAG) 2.1 Level AA

Our platform is developed and maintained following the Web Content Accessibility Guidelines (WCAG) 2.1, published by the World Wide Web Consortium (W3C), with the aim of achieving Level AA conformance. These guidelines are organised around four fundamental principles:

Perceivable: Information and user interface components must be presented in ways that users can perceive.
Operable: User interface components and navigation must be operable by all users.
Understandable: Information and the operation of the user interface must be understandable.
Robust: Content must be robust enough to be reliably interpreted by a wide variety of user agents, including assistive technologies.

In accordance with Annex I, Section IV of Directive (EU) 2019/882 (e-commerce services), Viuzi complies with: (a) accessibility of service information; (b) accessibility of identification, authentication and payment functions; (c) provision of information in accessible formats; (d) accessibility of user content in accordance with the guidelines of Section 3.

Viuzi is aware of the WCAG 2.2 standard (October 2023) and is working to incorporate its additional criteria. The target for WCAG 2.2 Level AA conformance is set for Q2 2027.

2.2 European Accessibility Act (Directive 2019/882)

Viuzi complies with the requirements established by the European Accessibility Act (EAA), adopted through Directive (EU) 2019/882 of the European Parliament and of the Council of 17 June 2019 on the accessibility requirements for products and services.

The European Accessibility Act (Directive 2019/882) has been mandatory since 28 June 2025. Viuzi confirms that its platform complies with the applicable accessibility requirements as of the effective date of this policy. Products and services introduced before 28 June 2025 that do not yet comply are being updated in accordance with the transitional provisions of Article 32 of the Directive.

As a digital services platform operating in the European market, Viuzi commits to fulfilling the obligations established in this directive, including:

Ensuring that the digital services provided through the platform comply with the accessibility requirements defined in Annex I of the Directive.
Providing information about the platform's accessibility features.
Maintaining procedures to ensure ongoing compliance with accessibility requirements.
Cooperating with market surveillance authorities when required.

2.3 European Standard EN 301 549

Additionally, Viuzi takes as a reference the European standard EN 301 549, which establishes the accessibility requirements for information and communication technology (ICT) products and services in the context of European public procurement, as a harmonised standard providing a presumption of conformity with the requirements of Directive (EU) 2019/882.

3. Platform Accessibility Features

Viuzi implements the following accessibility features in its web and mobile interfaces:

3.1 Navigation and Structure

Logical and hierarchical heading structure to facilitate navigation with screen readers.
Consistent and predictable navigation across all sections of the platform.
Links and buttons with descriptive text clearly indicating their function and destination.
Keyboard navigation support for all interactive functionality on the web platform.
Touch interaction areas with adequate size in the mobile application.

3.2 Visual Content

Sufficient colour contrast between text and background, in accordance with the requirements of WCAG 2.1 Level AA (minimum contrast ratio of 4.5:1 for normal text and 3:1 for large text).
Descriptive alternative texts for informational images.
Information is not conveyed solely through colour.
Support for text resizing without loss of content or functionality.
Interface adaptable to different screen sizes (responsive design).

3.3 Multimedia Content

Captions for multimedia content with audio, where applicable.
Accessible playback controls for any audio or video content.

3.4 Forms and Interactions

Descriptive labels associated with all form fields.
Clear and specific error messages identifying the field with the error and suggesting a correction.
Accessible indicators of required fields.
Adequate time to complete forms and transactions, with the possibility of extension when necessary.

3.5 Compatibility with Assistive Technologies

Compatibility with screen readers (VoiceOver for iOS, TalkBack for Android, NVDA and JAWS for desktop).
Use of ARIA (Accessible Rich Internet Applications) attributes on the web platform to enhance interaction with assistive technologies.
Support for operating system accessibility settings (font size, high contrast mode, reduced motion).

3.6 Language and Readability

Content written in clear and comprehensible language.
Language attribute correctly defined on pages for proper pronunciation by screen readers.
Readable typography with adequate font sizes.

3.7 Transactional Communications

Transactional communications (emails, push notifications) are designed following accessibility principles: HTML semantic structure, minimum AA contrast, plain text alternatives available.

4. Known Limitations

Despite our efforts to ensure the complete accessibility of the platform, we acknowledge that limitations may exist in certain areas:

User-generated content: Images, descriptions and other content uploaded by users (profile photographs, service images, job descriptions) may not include alternative texts or meet all accessibility standards. We continually work to facilitate and encourage users to provide accessible content.
Third-party content: Some elements of the platform depend on third-party services (payment processing, maps, external integrations) whose accessibility is outside our direct control. We select providers committed to accessibility and periodically assess their conformance.
PDF documents: PDF documents generated by the Platform are classified as: (a) business-critical (invoices, contracts) — priority conformance with PDF/UA (ISO 14289) for Q3 2026; (b) informational (reports, statistics) — conformance for Q4 2026.
Functionality under development: New features may temporarily present accessibility limitations during their initial development phase. We commit to resolving these limitations as part of the development process.

We actively document and prioritise the correction of any identified accessibility limitation.

Remediation timelines:

Accessibility of critical PDF documents (invoices, contracts) — PDF/UA (ISO 14289) conformance: Target Q3 2026.
Accessibility of informational PDF documents (reports, statistics): Target Q4 2026.
Alternative text on portfolio content: Implementation of mandatory description field, Target Q4 2026.
WCAG 2.2 Level AA conformance: Target Q2 2027.
Full screen reader compatibility for real-time chat: Target Q2 2027. The Q2 2027 deadline for full real-time chat accessibility has been assessed in accordance with Article 14 of Directive (EU) 2019/882. The disproportionate burden assessment considers: (a) implementation costs relative to VIUZI ESP, SL's resources, (b) the availability of accessible alternative communication channels (email, forms), and (c) the estimated benefit to users. This assessment is documented and available upon request.

For any limitation that cannot be remedied within the indicated timeframes, a disproportionate burden assessment will be conducted in accordance with Article 14(3) of Directive 2019/882.

Progress monitoring: VIUZI ESP, SL documents quarterly progress on accessibility remediations. Progress reports are available upon request to accessibility@viuzi.com and for supervisory authorities. The updated status of each remediation item is published in the conformance declaration in Section 9.

Alternative Access Provisions. For each known limitation, Viuzi offers the following alternatives:

Users who cannot access PDF documents may request the information in plain text or HTML format by contacting accessibility@viuzi.com.
Users who need assistance with complex forms may contact the support team to complete the process with assistance.
Image content can be described upon request for visually impaired users.

5. Accessibility Feedback Mechanism

We value feedback from our users to improve the platform's accessibility. If you encounter any accessibility barrier or have difficulty using any aspect of Viuzi, we invite you to communicate this through the following means:

5.1 Contact Channels

Email: accessibility@viuzi.com
General email: hola@viuzi.com
Contact form: Available in the help section of the platform.

5.2 Information to Include in Your Communication

To enable us to address your request as effectively as possible, we appreciate you including the following information:

Description of the accessibility problem encountered.
The page or section of the platform where the problem was found.
The device, operating system and browser or application version you were using.
The assistive technology used, if applicable (screen reader, magnifier, etc.).
Screenshots or recordings, if possible.

For Users who cannot use written channels (email, form), Viuzi offers the possibility of reporting accessibility problems through: (a) assisted video call with a sign language interpreter, upon request to accessibility@viuzi.com; (b) telephone relay service (Text Relay) through national relay services available in the User's Member State. Viuzi commits to enabling a direct telephone channel for accessibility matters before Q4 2026.

5.3 Response Commitment

We commit to:

Acknowledging receipt of your communication within a maximum of 5 working days.
Assessing the reported problem and providing an initial response including an estimated resolution timeline.
Offering provisional alternative solutions where possible, while working on the definitive correction.
Informing you when the problem has been resolved.

When a non-conformance is confirmed through the feedback mechanism, VIUZI ESP, SL will take corrective measures within a maximum period of ninety (90) calendar days, or provide an accessible alternative solution immediately until the definitive resolution, in accordance with Article 13(2) of Directive (EU) 2019/882.

5.4 Internal Escalation Procedure

If resolution is not obtained within 30 days of the initial communication, the case is escalated to the product manager. If not resolved within 60 days, access to the Comisión Nacional de los Mercados y la Competencia (CNMC) as the Digital Services Coordinator in Spain is facilitated.

6. Third-Party Content

The Viuzi platform integrates third-party services and content to provide functionality such as payment processing, maps and other complementary services. Although Viuzi does not have direct control over the accessibility of these third-party components, we take the following measures:

We select service providers that demonstrate a commitment to accessibility and compliance with recognised standards.
We periodically assess the accessibility of third-party integrations and request improvements when issues are identified.
Where possible, we provide accessible alternatives for third-party functionalities that present accessibility limitations.
We include information about known accessibility limitations of third-party components in section 4 of this policy.

7. Accessibility Contact

For any query, comment or report related to the accessibility of the Viuzi platform, you may contact us through:

Accessibility Officer The designated accessibility officer is the CTO of VIUZI ESP, SL, reachable at accessibility@viuzi.com.

VIUZI ESP, SL Calle Alejandro Dumas 17 - Oficinas, 29004 Málaga, Spain

Email: accessibility@viuzi.com General email: hola@viuzi.com

Our accessibility team will review and respond to all communications received in accordance with the timelines indicated in section 5.3.

8. Evaluation Scope

The technical scope assessed comprises:

https://viuzi.com (web platform)
iOS App (current version on the App Store)
Android App (current version on Google Play)
Critical flows: registration, authentication, job management and payment.

The automated evaluation tools used include axe-core, Lighthouse and WAVE, supplemented by manual review and testing with assistive technologies.

The accessibility evaluation scope expressly includes the accessibility feedback mechanism itself (contact form, accessibility page), ensuring that Users with disabilities can report accessibility problems without additional barriers.

9. Accessibility Conformance Statement

In accordance with standard EN 301 549 V3.2.1, Annex C:

Version identifier: v1.0
Canonical URL: https://viuzi.com/legal/politica-de-accesibilidad
Evaluated scope: https://viuzi.com (web platform), iOS app (current version on the App Store), Android app (current version on Google Play).
Type of evaluation: Internal self-assessment supplemented with automated tools (axe-core, Lighthouse, WAVE).
Conformance status: Partially conformant with WCAG 2.1 Level AA. This partial conformance declaration reflects the current state of implementation. The non-conformance areas identified in Section 4 are subject to remediation plans with specific timelines. Limitations that cannot be remedied within the indicated timelines have been assessed in accordance with Article 14 of Directive (EU) 2019/882 (disproportionate burden).
Date of last evaluation: April 2026.
Date of next review: April 2027 (annual review).
Evaluation methodology: WCAG-EM 1.0 (Website Accessibility Conformance Evaluation Methodology) from W3C.
Non-conformant areas: User-generated content (images without alternative text provided by the user), third-party PDF documents, actively developing functionalities.
Justification: The limitations relating to user-generated content are due to the nature of content provided by third parties; mechanisms are provided to encourage accessibility of the content.
Remediation timeline: See the Known Limitations section for specific timelines.

10. Continuous Improvement Plan

Viuzi maintains a continuous improvement programme on accessibility that includes the following initiatives:

10.1 Periodic Evaluations

Internal accessibility audits conducted periodically to assess conformance with WCAG 2.1 Level AA standards.
Evaluations with real users using assistive technologies, where possible.
Accessibility review as part of the development process for new features.

Viuzi conducts formal accessibility audits at least once a year, and additionally before major platform releases. Evaluations follow the WCAG-EM 1.0 methodology from W3C, supplemented by the testing procedures defined in standard EN 301 549. Results are documented and available upon request from supervisory authorities.

Accessibility evaluations follow the WCAG-EM 1.0 methodology published by W3C, supplemented by the testing procedures defined in standard EN 301 549. Tests include: automated evaluation with specialised tools (axe-core, Lighthouse, WAVE), manual review by experts and testing with assistive technologies (screen readers, keyboard navigation).

10.2 Team Training

Annual training of the development team, designers and QA in web and mobile accessibility principles and techniques. Content includes WCAG 2.1, mobile accessibility (iOS/Android), and EN 301 549.
Documented records of participation in training sessions are maintained.
Inclusion of accessibility requirements in the platform's design and development processes.
Continuous updating of the team on changes in accessibility standards and regulations.

10.3 Integration in Development

Incorporation of automated accessibility tests in the software development process.
Accessibility review as an acceptance criterion for new features and updates.
Prioritisation of the correction of identified accessibility issues.

10.4 Standards Updates

Monitoring of updates to WCAG standards and European accessibility regulations.
Planning for the adoption of new standards as they are published (including WCAG 2.2 and future versions). The target for WCAG 2.2 Level AA conformance is set for Q2 2027.
Adaptation to the national transposition requirements of Directive 2019/882 in the Member States of the European Union.

11. Enforcement and Supervisory Authority

11.1 Regulatory Compliance

Viuzi commits to complying with the accessibility requirements established by Directive (EU) 2019/882 (European Accessibility Act) and its transposition into the national legislation of the Member States of the European Union.

As a company established in Spain, Viuzi is subject to the supervision of the competent Spanish authorities on the accessibility of digital products and services, as well as the market surveillance authorities of the Member States where the platform operates.

11.2 Supervisory Authorities

Users who consider that the Viuzi platform does not comply with applicable accessibility requirements have the right to file a complaint with the competent supervisory authorities. In Spain, the responsible authority is:

Comisión Nacional de los Mercados y la Competencia (CNMC) (Spanish National Markets and Competition Commission) C/ Alcalá 47, 28014 Madrid, Spain https://www.cnmc.es

Professional Users may also address the market surveillance or accessibility authorities of their own Member State.

11.3 Users' Rights

Users have the right to:

Request information about the platform's accessibility features and the measures taken to ensure compliance with applicable requirements.
Submit complaints about accessibility non-compliance directly to Viuzi through the channels indicated in section 7.
Escalate their complaints to the competent supervisory authorities if they consider Viuzi's response unsatisfactory.
Exercise any other right recognised by applicable accessibility legislation.

11.4 Cooperation with Authorities

Viuzi commits to cooperating fully with the competent supervisory authorities, providing the required information and documentation on the accessibility measures implemented on the platform.