Legal notice

1. Company Information

2. Platform Description

Viuzi is a product developed and operated by VIUZI ESP, SL. It is a services marketplace that connects service providers with service requesters, facilitating the contracting, management and payment of services through a digital platform.

Viuzi is an exclusively B2B marketplace, intended for legal entities and professionals acting in the exercise of their commercial activity.

Viuzi is available through:

• Web application: Accessible at https://viuzi.com
• iOS mobile application: Available on the Apple App Store.
• Android mobile application: Available on Google Play Store.

The platform allows users to publish service requests, receive proposals from qualified providers, manage job execution and make payments securely. Viuzi acts as a technological intermediary and is not a party to the service contracts concluded between providers and requesters.

3. Contact Information

For any query, communication or notification related to the platform or this legal notice, the user may contact:

• General email: hola@viuzi.com
• Privacy email: privacy@viuzi.com
• Postal address: VIUZI ESP, SL, Calle Alejandro Dumas 17 - Oficinas, 29004 Málaga, Spain
• Contact form: https://www.viuzi.com/contact
• Live chat: Available on the Platform during business hours (Monday to Friday, 9:00–18:00 CET)

4. Commercial Registry Information

VIUZI ESP, SL is a duly incorporated company registered in the Málaga Commercial Register (Registro Mercantil de Málaga).

• Tax ID (NIF): B05735576
• Entity type: Sociedad de Responsabilidad Limitada (SL), limited liability company.
• Register: registered in the Málaga Commercial Register (Registro Mercantil de Málaga). Full registration details, including the date of incorporation, can be verified on the portal of the Spanish Association of Registrars (Colegio de Registradores): https://www.registradores.org
• Status: Active.

The company's registration information can be publicly verified through the portal of the Spanish Association of Registrars (Colegio de Registradores): https://www.registradores.org

5. VAT Information

VIUZI ESP, SL is registered as a VAT taxable person in the Kingdom of Spain.

• VAT identification number: ESB05735576

This number can be verified through the European Commission's VIES (VAT Information Exchange System): https://ec.europa.eu/taxation_customs/vies/

Invoices issued by VIUZI ESP, SL will include this VAT number in accordance with applicable European Union regulations.

6. Content Responsibility

The person responsible for the content published on https://viuzi.com, in accordance with applicable legislation, is:

VIUZI ESP, SL Calle Alejandro Dumas 17 - Oficinas, 29004 Málaga, Spain Email: hola@viuzi.com

The editorial, informational and institutional content of the platform is the responsibility of the company. User-generated content (service listings, reviews, messages) is the exclusive responsibility of each user in accordance with the platform's terms of use.

7. Applicable Policies

Viuzi's Privacy Policy is available at https://www.viuzi.com/legal/politica-de-privacidad and forms an integral part of this Legal Notice.

Viuzi's Cookie Policy is available at https://www.viuzi.com/legal/politica-de-cookies.

The Terms of Service are available at https://www.viuzi.com/legal/terminos-de-servicio.

8. Dispute Resolution

8.1. Amicable Resolution

VIUZI ESP, SL undertakes to attempt to resolve amicably any dispute that may arise in relation to the platform or the services provided. Professional users may direct their complaints to hola@viuzi.com or legal@viuzi.com, and VIUZI ESP, SL undertakes to respond within a reasonable timeframe.

For disputes between professional users (Providers and Requesters) and the Platform, the mechanisms established in the Dispute Resolution Policy (www.viuzi.com/legal/politica-de-resolucion-de-disputas) shall apply, including mediation pursuant to Article 12 of Regulation (EU) 2019/1150 (P2B).

8.2. ODR Platform (Repealed)

Following the repeal of Regulation (EU) 524/2013 by Regulation (EU) 2024/3228, effective from 20 July 2025, the European Online Dispute Resolution (ODR) platform is no longer operational.

8.3. Market Supervision Authority

The Digital Services Coordinator in Spain is:

• Spanish National Markets and Competition Commission (Comisión Nacional de los Mercados y la Competencia, CNMC)
• Website: https://www.cnmc.es
• The CNMC acts as Digital Services Coordinator in Spain pursuant to Article 49 of Regulation (EU) 2022/2065.

9. Content Liability

9.1. Own Content

VIUZI ESP, SL prepares and updates the Platform Viuzi's own content with the greatest possible diligence. However, VIUZI ESP, SL does not guarantee the accuracy, completeness or currency of the informational content published. The platform's content is of a general nature and does not constitute professional advice of any kind.

VIUZI ESP, SL reserves the right to modify, expand or remove any content from the platform at any time and without prior notice, provided this does not affect existing contractual obligations.

9.2. Third-Party Content and User-Generated Content

The Viuzi platform allows users to publish their own content, including service descriptions, reviews, images and messages. VIUZI ESP, SL is not responsible for user-generated content, which is the exclusive responsibility of the person who publishes it.

VIUZI ESP, SL acts as a technological intermediary in accordance with the Digital Services Act (Regulation EU 2022/2065). Upon receiving notifications about illegal content, VIUZI ESP, SL will act with due diligence to remove it or disable access to it in accordance with the procedures established in that Regulation.

Users may report content they consider illegal or inappropriate through the reporting mechanisms available on the platform or by contacting moderation@viuzi.com (for moderation matters) or dsa@viuzi.com (for notifications under the Digital Services Act).

Notice-and-action procedure: To report potentially illegal content, users and third parties may use the form at viuzi.com/report or send an email to moderation@viuzi.com. Viuzi will acknowledge receipt within 48 hours and issue a reasoned decision within a maximum of 14 days, in accordance with Article 16 of the DSA.

DSA transparency reports will be published annually at https://www.viuzi.com/transparencia in accordance with the schedule set out in the Content and Moderation Policy (first report expected for the first anniversary of the effective date of these terms).

10. Link Liability

The Viuzi platform may contain links to external third-party websites. VIUZI ESP, SL has no control over the content, privacy policies or practices of such external websites. At the time the links were created, no evidently illegal content was identified on the linked pages.

VIUZI ESP, SL assumes no responsibility for the content of third-party websites linked from the platform. Responsibility for such content lies exclusively with the operators of the respective websites. If VIUZI ESP, SL becomes aware that a linked website contains illegal content, the link will be removed immediately.

11. Limitation of Liability

VIUZI ESP, SL's contractual liability towards professional users is limited to the greater of: (a) the commissions paid in the preceding 12 months, or (b) €500. This limitation does not apply in cases of wilful misconduct or gross negligence.

VIUZI ESP, SL shall not be liable for service interruptions resulting from force majeure events, including DDoS attacks, third-party infrastructure failures, natural disasters or actions of public authorities.

12. Intellectual Property Rights

12.1. Ownership

All content on the Viuzi platform, including without limitation: texts, graphics, logos, icons, images, audio and video files, software, source code, interface design, databases and the platform's structure, are protected by applicable intellectual and industrial property laws and are the property of VIUZI ESP, SL or its respective licensors.

12.2. Use Restrictions

Any form of reproduction, distribution, public communication, transformation or any other use of platform content that exceeds the use expressly authorised in the Terms of Service for the development of the professional user's commercial activity is prohibited without the prior written authorisation of VIUZI ESP, SL. In particular, the following are prohibited:

• Copying, reproducing or redistributing platform content for commercial purposes.
• Modifying, adapting or creating derivative works from platform content.
• Using data mining, data extraction or scraping techniques on the platform.
• Decompiling, reverse engineering or disassembling the platform software.

12.3. Trademarks

Viuzi™ and Viuzi™ are trademarks of VIUZI ESP, SL. Their use without prior written authorisation is prohibited. Any other trademark mentioned on the platform is the property of its respective owners.

12.4. Licence over User Content

Users, upon uploading content to the Platform, grant VIUZI ESP, SL a non-exclusive, worldwide, royalty-free licence to display it in the context of service provision, as set out in the Terms of Service and the Intellectual Property Policy.

13. Applicable Law and Jurisdiction

13.1. Applicable Law

This legal notice and the relationships between VIUZI ESP, SL and the users of the Viuzi platform are governed by:

• Spanish law, as the primary applicable legislation.
• Spanish Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), which transposes Directive 2000/31/EC on electronic commerce.
• Directive 2000/31/EC of the European Parliament and of the Council, on electronic commerce (E-Commerce Directive).
• Regulation (EU) 2022/2065 of the European Parliament and of the Council (Digital Services Act).
• General Data Protection Regulation (GDPR, Regulation EU 2016/679), with regard to the processing of personal data.

13.2. Jurisdiction

For the resolution of any dispute that may arise from the use of the Viuzi platform or the interpretation of this legal notice, the parties submit to the exclusive jurisdiction of the courts of Málaga (Spain), without prejudice to the rules of international judicial jurisdiction under Regulation (EU) 1215/2012 (Brussels I bis) applicable to B2B relationships.

14. 3. Digital Services Act (DSA) Contact Point

In accordance with Articles 11 and 12 of Regulation (EU) 2022/2065 (Digital Services Act), the single point of contact of VIUZI ESP, SL is:

• Email: dsa@viuzi.com
• Available languages: Spanish, English, French, German and Italian

This contact point is intended for communications from Member State authorities, the European Commission and platform users.

In accordance with Article 15 of Regulation (EU) 2022/2065 (DSA), VIUZI ESP, SL publishes annual transparency reports on content moderation. These reports are available at viuzi.com/transparencia and in the Content and Moderation Policy.

15. Amendments to the Legal Notice

VIUZI ESP, SL reserves the right to amend this Legal Notice. Material changes will be notified with a minimum of 15 days' advance notice by publication on the Platform. Continued use after the changes take effect implies acceptance.

16. Supervisory Authorities

15.1. Data Protection

• Agencia Española de Protección de Datos (AEPD) (Spanish Data Protection Agency)
• Address: C/ Jorge Juan 6, 28001 Madrid, Spain
• Email: https://sedeagpd.gob.es
• Website: https://www.aepd.es

The Spanish Data Protection Agency (AEPD) is the independent supervisory authority responsible for overseeing compliance with data protection law in Spain, pursuant to Article 51 of the GDPR.

15.2. Market Supervision and Digital Services

• Spanish National Markets and Competition Commission (Comisión Nacional de los Mercados y la Competencia, CNMC)
• Website: https://www.cnmc.es

The CNMC is the Digital Services Coordinator in Spain pursuant to Article 49 of Regulation (EU) 2022/2065.

15.3. Commercial Registry

• Málaga Commercial Register (Registro Mercantil de Málaga)
• Website: https://www.registradores.org

The Málaga Commercial Register is the register where VIUZI ESP, SL is registered.

17. Legal Basis

This legal notice is based on the following regulations:

• Spanish Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE): Establishes information obligations for information society service providers.
• Directive 2000/31/EC (E-Commerce Directive): Regulates information society services and electronic commerce in the European Union.
• Regulation (EU) 2022/2065 (Digital Services Act): Establishes obligations for digital intermediary service providers.
• General Data Protection Regulation (GDPR, Regulation EU 2016/679): Regulates the processing of personal data in the European Union.